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Under these conditions, the sale of parapharmacy products and non-prescription medicines is regulated through the website www.farmaciasdirect.es (hereinafter referred to as the Website) of the pharmacy office Campos Garrido, C.B. (hereinafter referred to as the Pharmacy Office) with VAT number E-91.132.290 and physical address in Seville, C/ Ciudad de Carlet, nº 8 (Postal Code 41019), owned by Mr. Antonio Campos Peña with Tax Identification Number (T.I.N.) 28,381,519-W and Mr. Antonio Santiago Campos Garrido with Tax Identification Number (T.I.N.) 28,631,322-W, both members of the Official College of Pharmacists of Seville with registration numbers 954 and 4155 respectively. The sale of parapharmacy products, with the exception of self-diagnostic tests, perfumery, and cosmetics on the Website, is associated with the entity Think Pharma Tank S.L. (hereinafter PARAPHARMACY) with VAT number B90391889 and the same registered office as the Pharmacy Office.
Likewise, the User is informed that the activity of selling medicines through this website has been notified to the Spanish Agency of Medicines and Medical Devices (Ministry of Health, Social Services, and Equality) and the Autonomous Community, whose website is www.distafarma.aemps.es, where they can access to consult any data or information as well as to the website of the Spanish Agency of Medicines and Medical Devices with the URL www.aemps.gob.es/home.htm
These conditions are accessible through the Website for anyone interested in purchasing or purchasing any parapharmacy product or medicine from the Website.
Anyone who purchases parapharmacy products or medicines through the Website admits to having read these conditions and expresses their full and unconditional acceptance of each and every one of them. These conditions may undergo modifications, so each time a purchase is made, they must be reread, with those published and accessible at the time of each medicine purchase being valid and accepted.
Parts of the sale
The sale of parapharmacy products and medicines through the Website is carried out between the Pharmacy Office and/or the PARAPHARMACY and the person who acquires the medicine (buyer) who acknowledges having read and accepted these conditions from the moment of making the purchase.
People of legal age who are not incapacitated to carry out a purchase-sale may purchase parapharmacy products and medicines on the Website. Buyers must provide their identification data in the registration form when making the purchase.
Goods of the sale
Through the Website, the purchase of parapharmacy products, not considered as medicines, and industrially manufactured human medicines not subject to medical prescription is offered onerously through information society services to the public in accordance with Royal Decree 870/2013, not offering for purchase office preparations or medicines not authorized in accordance with the applicable regulations.
The information of the medicines sold through the Website can be consulted in the Online Medicine Information Center of the AEMPS-CIMA at http://www.aemps.gob.es/cima/fichasTecnicas.do?metodo=detalleForm
Website availability
The sale through the Website of parapharmacy products will be available twenty-four hours a day, every day of the year. In case the Website is not available for the sale of parapharmacy products or medicines due to technical impediments, internet connection issues, or Website update or maintenance, when known and possible, it will be informed through the Website.
Contact
To contact, you can do so through our contact page.
SALE
Parapharmacy product purchase procedures:
The procedure for purchasing parapharmacy products on the Website is carried out through the following steps:
1. Selection of parapharmacy products: The buyer must select the parapharmacy product/s they wish to purchase in the parapharmacy product section of the Website. Where information on parapharmacy products and their price is provided. Which will be included in your shopping basket/cart.
2. Confirmed products: Once the products are selected, the buyer is informed of the price with taxes and shipping costs, if any. These products can be confirmed or removed from the shopping basket/cart.
3. Buyer data: After confirming the purchase, both the buyer's data and the shipping address of the purchased parapharmacy products are requested.
4. Payment: The payment method is selected:
1. Credit Card (recommended): Access is made to the payment gateway platform of the banking institution to make the payment. You will directly connect to the secure environment of Banco Santander to make the payment. This environment is owned by the bank and Redsys, and therefore unrelated to this Website, and has all the security measures required for this type of transaction, your payment method will be identified and validated before proceeding to execute the payment. All the data you type and transfer to the bank will be encrypted so they will not be visible to third parties, which you can verify because it is indicated by a small padlock that will appear on the bottom bar of your browser. We accept payment with VISA, MASTERCARD, and EURO6000 cards with the total security of the transaction through BSCH and the guaranteed secure purchase system. The customer's bank and card details do not pass through farmaciasdirect but are processed directly by the banking institution (BSCH).
5. Purchase confirmation: Once the order is confirmed and, if applicable, payment is made, except for payment on delivery, an email will be sent to the buyer confirming the purchase and the order details, which can be consulted by accessing your account from the Customer Area.
Medicine purchase procedures:
The procedure for purchasing medicines on the Website is carried out through the following steps:
1. Medicine selection: The buyer must select the medicine/s they wish to purchase in the medicine section of the Website, to include them in their shopping basket/cart. Information on the medicine and its price is provided. And the European Union logo with a link to the validated Pharmacy Office register for distance selling of medicines.
2. Medicine confirmation: Confirm the purchase of the medicine.
3. Buyer data: Once the purchase is confirmed both by the pharmacist and by the buyer, after personalized advice, the buyer completes their data in the form and the shipping address of the purchase.
4. Payment: The payment method is selected:
1. Credit Card (recommended): Access is made to the payment gateway platform of the banking institution to make the payment. You will directly connect to the secure environment of Banco Santander to make the payment. This environment is owned by the bank and Redsys, and therefore unrelated to this Website, and has all the security measures required for this type of transaction, your payment method will be identified and validated before proceeding to execute the payment. All the data you type and transfer to the bank will be encrypted so they will not be visible to third parties, which you can verify because it is indicated by a small padlock that will appear on the bottom bar of your browser. We accept payment with VISA, MASTERCARD, and EURO6000 cards with the total security of the transaction through BSCH and the guaranteed secure purchase system. The customer's bank and card details do not pass through farmaciasdirect but are processed directly by the banking institution (BSCH).
5. Purchase confirmation: Once the order is confirmed and, if applicable, payment is made, except for payment on delivery, an email will be sent to the buyer confirming the purchase and the order details, which can be consulted by accessing your account from the Customer Area.
Information on holidays or closing periods
The service will be offered 365 days a year. There is no closing period. The pharmacy hours are from Monday to Sunday from 8:00 a.m. to 10:00 p.m.
Medicine prices
The prices of medicines are shown with taxes included.
Secure purchase. Secure payment gateway
Your purchase at farmaciasdirect.es using a credit card is 100% secure. farmaciasdirect.es incorporates for card payments the Verified by VISA and Mastercard SecureCode secure trading systems. These systems guarantee secure Internet purchases, protecting both customers and stores from possible fraud. It is necessary to authorize your card for secure gateway purchases on the Internet. If you have not already done so, please contact your bank to find out and process the change as soon as possible. Security verification may consist of a special PIN, or an SMS with a code for purchase, or a coordinate of your card for operations, etc. The mechanism to be used depends solely on the issuing entity of the card.
Invoices and purchase receipts
The user will automatically receive a purchase receipt/ticket. This document is not an invoice. The invoice must be requested through our Contact page, indicating your order number. Parapharmacy products are invoiced by Think Pharma Tank SL and medicines by Farmacia Campos Garrido CB. Each order equals 1 invoice of each type (parapharmacy and/or medicines). If you want a purchase to be invoiced to various companies or individuals, you must place different orders. In the shopping cart, the customer can indicate a billing address different from the shipping address. Only one billing address per order is allowed.
Purchase history.
The buyer can check on the Website the purchases made and the status of their orders.
Error correction
At the time of providing the buyer's data, they can be modified until the moment before making the payment. As well as the selection of purchased parapharmacy products or medicines or their quantity.
Product availability
The selection of products offered on farmaciasdirect.es is valid as long as the products are visible on the website, with the available stock limits. The availability of the product is indicated on each product sheet. If the merchandise is in stock, ximate delivery time is 4 to 10 days. To these, the delivery times that the transport operators with which we work may have must be added. These periods are computed on business days -from Monday to Friday- since farmaciasdirect.es does not make shipments on holidays, Saturdays, or Sundays. In case there is a stock shortage or temporary unavailability of an item, farmaciasdirect.es will refund said product and send the rest of the order and will inform you by email.
Farmaciasdirect.es will not assume any responsibility when the delivery of the product does not take place because the data provided by the User are false, inaccurate, or incomplete.
Farmaciasdirect.es reserves the right to cancel any order that cannot be confirmed or delivered to the customer within 10 days, or those destined for areas considered by the transport agency as dangerous or difficult to access. In the event of an order being canceled for any of the reasons stated, the full amount paid for the purchase will be refunded to the customer; however, no additional compensation rights will be generated in their favor.
Prices and taxes
The prices of parapharmacy products and medicines indicated on the Website are in Euros (€) and correspond to the unit price with VAT included unless expressly stated otherwise in the prices, and delivered to the address of your choice, but do not include shipping costs, which are specific for each order, and communicated by farmaciasdirect.es depending on the volume of the order and the delivery area. The amount of shipping costs will be added to the total invoice.
Regarding VAT, as a general rule, the applicable tax rate will be applied at the time of the transaction for the Spanish territory.
The prices displayed on farmaciasdirect.es are valid at the time of consultation by the customer or during the period indicated on farmaciasdirect.es, and may be reviewed and modified if conditions require it at any time. The invoiced prices are those in force at the time of placing the order, except for typographical error.
All products promoted by farmaciasdirect.es at a special price will be shown on the website with the following information: offer price, regular price, and end date of the offer or promotion. These offers will be available until the indicated date, subject to availability.
Shipments
Parapharmacy products and medicines purchased are sent through Seur, to the address provided by the buyer in the data collection form of the Website.
In the customer area, the invoice or proof of purchase made can be downloaded.
The customer authorizes the delivery of their order to the address indicated for this purpose, either to the customer himself or to another person who collects it at that address. If the customer wants the order to be delivered exclusively to him or to another authorized person, he must indicate it in the comments section of the order.
In case the shipment cannot be delivered due to an error in the address provided for delivery, the buyer will be contacted. The prices of medicines indicated on the Website include taxes. The cost of shipping both parapharmacy products and medicines starts from 3.99 Euros, more information in the following link:
View shipping costs
Pharmacological follow-up.
For pharmacological follow-up in the purchase of medicines, the buyer can contact the pharmacist through the consultation form of the Website.
Purchase guarantee
For your peace of mind, all our shipments include All-Risk Insurance against losses, breakages, or anomalies that may affect them during transportation.
Very Important: When you receive the order, check that the package is not broken, stained, or open, in which case you should not accept it, and indicate the reason on the delivery note provided by the courier. In these cases, contact us to inform us; we will make a new shipment.
farmaciasdirect.es only offers you quality products, endorsed by top-level commercial firms. Our customers have the guarantee that all our products are ORIGINAL, as they are acquired directly from the laboratories that market them or through the cooperatives that serve the National Health System Pharmacy Network.
The reception of the products sent by our suppliers and the handling of these to prepare the shipments are done following a strict quality procedure; however, it could happen that some product was defective or arrived damaged, in which case, farmaciasdirect.es would replace said product at no cost to the customer. To do this, you must notify us within a period not exceeding 7 days from the date of receipt, on our contact page or through our email info@farmaciasdirect.com
In these cases, we would contact you to arrange the collection of the product. Once the product is received at our facilities and its condition evaluated, we will proceed to refund the corresponding amount. In the event that it is a customer error, transport costs (collection and delivery) would be borne by the customer.
All our products have a minimum guarantee of two years, or the one offered by the manufacturer if it is longer.
If you wish to make a complaint, please contact our customer service team.
Return guarantee
On the other hand, if you are not satisfied with a received order, you have a period of 14 business days for its return as established in the General Law for the Defense of Consumers and Users and other complementary laws. The refund will be made within a maximum period of 14 days from when the customer exercises the withdrawal.
Sealed products that cannot be returned for health or hygiene reasons must not have been unsealed.
Any sealed product that cannot be returned for health or hygiene reasons must be returned without having been unsealed.
The consumer or user will be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics, or operation.
Returns of the following products will not be accepted, as established by LAW 47/2002, of December 19, amending Law 7/1996, of January 15, on Retail Trade:
Copy code
Glasses, panties, bras, mattresses, personalized pacifiers, girdles, orthopedics, etc. Infant milk, jars, diapers, and dietary supplements. Sealed products whose seal has been broken.
Any online pharmacy product must be returned in its original packaging with all the accessories it contains, in perfect condition and protected, avoiding stickers, seals, or adhesive tapes directly on the surface or packaging of the article, in its unopened packaging.
Once the merchandise is received and it is verified that it is in perfect condition, the refund of the amount will be processed if indicated.
Return of medicines
The pharmacy cannot accept returns of medicines once they have been dispensed and delivered to the customer, except for those medicines that have been supplied by mistake, do not correspond to the order, or have been damaged during transport. In all cases, the returned medicines will be destined for destruction, through the existing integrated waste management systems. The consumer user will have the right to the return of the medicine and the refund of the amount paid in the event that the delivery period exceeds 50% of the time established in the purchase due to causes not attributable to it.
Treatment of personal data
The personal data collected from the buyer during the purchase procedure and the sending of information to manage the purchase will be processed by Farmaciasdirect.es based on the Privacy Policy in which you must accept consent for data processing as indicated therein.
Language and applicable law
These purchase conditions are offered in Spanish, and information may be provided in other languages.
These Purchase Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and waiving any other forum, to the Courts and Tribunals of the User's domicile.
Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that you can access the European Union's online dispute resolution platform by following this link (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show)
