Item added to your cart
Buying at Farmaciasdirect is totally safe and reliable. Farmaciasdirect incorporates the secure commerce systems Verified by VISA, MasterCard SecureCode, Paypal, Bizum or Aplazame for card payments. These systems guarantee secure online purchases.
It is necessary to authorize your card for purchases through a secure Internet gateway. If you have not done so, contact your bank to find out and process the change.
The security verification may consist of a special PIN, or an SMS with a code for the purchase, or a coordinate of your transaction card, etc.
The mechanism to use depends solely on the card issuing entity.
For shipping costs to be free, the amount of the products must exceed €79, excluding discounts.
Orders that weigh more than 3 kg are excluded, in which case, the transportation amount will be reflected in the cart.
Farmaciasdirect ships to the entire
Peninsula and the Balearic Islands.
We do not ship to the Canary Islands or Madeira. If you need more information about shipping to other countries, please contact us through our contact form.
Farmaciasdirect does not offer the possibility of collecting the order at our facilities.
When placing your order, you can choose between the different transport companies with which we work.
To place an order, follow these steps:
Add the products you wish to purchase to the cart.Click on “PROCESS ORDER”.
Next, fill out the fields: “Your information” or if you are already registered, press “Are you already registered?” to access your user account.
Select “Shipping Method” and “Payment Method”.Click “I agree to the terms of service” and “Buy now”, to complete the purchase if you chose payment by bank transfer or payment cash on delivery.
If you chose payment by Paypal or card, it will take you to the payment platform, where they will request your payment information securely.
Next, it asks for your information: NAME, SURNAME, EMAIL AND PASSWORD.
You must also click where it says “I accept the conditions and privacy policy.” Click on “Register” and you will receive a registration confirmation email to your email.
If you get an error, you can try another browser. If it is still not possible to register as a user, contact us through our contact form and we will help you.
In accordance with current legislation, we inform you that the online sale of prescription medications is not permitted.
If during the payment processing the page gives you some type of error or is left on hold, the first thing you should do is check your bank transactions to find out if the amount has been deducted.
If so, fill out our contact form attaching proof of payment. On the other hand, you should check if you have received the purchase confirmation that Farmaciasdirect always sends to your email once the purchase process is completed.
Once the order is placed, the Farmaciasdirect team will prepare it.
Next, the selected transport company will be in charge of delivering the order within the period indicated at the time of making the purchase.
Due to the high volume of orders on Black Friday or Sales, shipping times could be slightly affected.
EXLARATORY NOTES
Orders placed on Saturdays, Sundays and holidays will be recorded as placed on the next business day, since those days the transport companies do not make collections. Orders placed after 2:00 p.m. will be considered to have been made the next day for shipping purposes.
Holidays and weekends do not count in the preparation of orders. Deliveries are not made on weekends.
In the event that the order preparation period by Farmaciasdirect has elapsed, and no email appears in the inbox, check the SPAM tray and verify that the email indicated is correct.
The order tracking number is sent via email, once the transport company collects the order from the Farmaciasdirect facilities, and the preparation time has elapsed (24-48h).
EXLARATORY NOTES
Orders placed on Saturdays, Sundays and holidays They will be recorded as carried out on the next business day, since those days the transport companies do not make collections.
Orders placed after 2:00 p.m. will be considered to have been made the next day for shipping purposes.
Holidays and weekends do not count towards the preparation of orders. No deliveries are made on weekends.
In the event that the order preparation period by Farmaciasdirect has elapsed, and no email appears in your inbox, check your SPAM tray and verify that the email indicated it's right
Unfortunately it is not possible to modify the order once it has been placed.
If you wish to cancel your order, you must request it as soon as possible through our contact form.
If the order is in a state of preparation or has already been sent, it will not be possible to cancel it.
In these cases, you can withdraw from your purchase, rejecting the package at the time of delivery.
When it is returned to our facilities, the amount paid will be credited, discounting the corresponding costs of returning the package.
The payment will be made using the same payment method used when placing the order.
You can change the delivery address only if the order has not been sent at the time our customer service manages the incident.
If the order has already been sent, you must manage the change of address directly with the transport company, the client assuming the expenses generated therefrom.
To request the change of address, you must fill out our contact form, indicating the options:
WHAT IS THE STATUS OF YOUR ORDER?
I have already placed my order
I HAVE ALREADY PLACED MY ORDER BUT…
I want to change my delivery address
If you wish to cancel your order, you must request it as soon as possible through our contact form.
If the order is in a state of preparation or has already been sent, it will not be possible to cancel it.
In these cases, you can withdraw from your purchase, rejecting the package at the time of delivery.
When it is returned to our facilities, the amount paid will be credited, discounting the corresponding costs of returning the package.
The payment will be made using the same payment method used when placing the order.
For the safety of all our customers, Farmaciasdirect does not allow the return of food products such as infant milk, baby food, baby food, etc., since quality control is lost.
Farmaciasdirect will allow the return of these products if they have been delivered by mistake, it does not correspond to the order or the product has suffered deterioration during transport.
Once the customer service department confirms the return of your money, the payment will be made using the same payment method used when placing your order.
This process may take several days, depending on the bank.
Credits for returns will be made within a maximum period of 30 days, although we try not to take more than 7 days.
Once the refund has been made, it may take a little longer to appear in the account, depending on the processing of each bank.
In accordance with current legislation, products can be returned within a period of 14 calendar days from receipt of the order, as long as you comply with the return conditions.
If you wish to make a return, you must send us a form through our website, choosing the following options:
WHAT IS THE STATUS OF YOUR ORDER?:
I have already placed my order
I HAVE ALREADY PLACED MY ORDER BUT...
I want to make a return.
To see the details of our returns policy, please visit the section Returns from our online store.
The pharmacy will not be able to accept returns of medications once they have been dispensed and delivered to the customer, except for those medications that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, the returned medicines will be destined for destruction, through the existing integrated waste management systems.
The consumer-user will have the right to return the medication and a refund of the amount paid in the event that the delivery time exceeds 50% of the time established in the purchase for reasons not attributable to him.
If you have received a product damaged or broken during transport, you have 24 hours to claim this incident.
IMPORTANT
If you receive a package with apparent damage (open, with the box wrinkled, wet or broken), it is essential that the customer leaves a record of this. on the delivery note of the delivery person; without this, we will not be able to accept said claim. Claim period: 24 hours.
If, on the other hand, you receive a package where the damage cannot be seen with the box closed, but when you open the package its contents are damaged (hidden damage), you have 24 hours to complain.
CLAIM PROCEDURE FOR PRODUCTS DAMAGED OR BROKEN DURING TRANSPORT:
1) 1. You must contact us, within a maximum period of 24 hours, through our contact form and provide the following information: Order reference (consists of 9 capital letters).
Product claimedAttach photos: Of the box as it arrived, where the transport label with its information clearly appears. Of the box, once opened, where the damaged product or products and its interior packaging and protections can be seen.Photo of the damaged product, once out of the box.
2) Once the claim is received, and the documentation has been verified by the department in charge, we will proceed to send the broken product/s.
3) At the time the new shipment is collected by the transport agency, you will receive an email with the tracking of this.*In the event that the amount of the damaged products does not exceed €5, Farmaciasdirect will not send the damaged product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
If you have received a defective, poor condition or wrong product, you have 3 calendar days to claim said incident.
CLAIM PROCEDURE FOR DEFECTIVE OR BAD CONDITION PRODUCTS:
1) You must contact us within a maximum period of 3 calendar days , through our contact form and provide the following information:Order reference (consists of 9 capital letters).Product claimed.Attach photos:Of the product received, as it arrived, where the defect indicated to us can be seen.
2) Once the claim has been received, and the documentation has been verified by the department in charge, and considered accepted, we will proceed to send the correct product.
3) At the time the new shipment is collected by the transport agency, it will arrive to you. an email with the tracking of this. When delivering the new shipment, the delivery person will request the products that arrived defective or in poor condition. For the return, you must try to use the same box and packaging with which you received the product or, if you do not have it, use any another type of packaging available, which guarantees that the product arrives in good condition at our facilities.
You do not need to print any label, the carrier will provide it. The product to be returned must be in perfect condition, without unsealing, without manipulation, keeping its original packaging and all its accessories intact, without stickers or adhesive tape on the product or its packaging.
*In the event that the amount of defective or poor condition products does not exceed €5, Farmaciasdirect will not send the product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
If you have received a wrong product, you have 7 calendar days to claim said incident.
CLAIM PROCEDURE FOR WRONG PRODUCTS:
1) You must contact us, within a maximum period of 7 calendar days, through our contact form and provide the following information:Order reference (consists of 9 capital letters).
Product claimed.Attach photos:Of the product received.Of the product received, where the National Code (CN) is visible, which consists of 6 numerical digits.Any other photo to help us verify where the error is (expiration date, etc.).
2) Once the claim is received, and the documentation has been verified by the department in charge, and considered accepted, we will proceed to send the correct product.
3)In The moment the new shipment is picked up by the transport agency, you will receive an email with its tracking. When delivering the new shipment, the delivery person will request the products that arrived by mistake.
For the return, you must try to use the same box and packaging with which you received the product or, if you do not have it, use any other type of available packaging, which guarantees that the product arrives in good condition at our facilities.
You do not need to print any label, the carrier will provide it. The product to be returned must be in perfect condition, unsealed, unmanipulated, keeping intact its original packaging and all its accessories, without stickers or adhesive tape on the product or its packaging.*In the event that, the amount of the erroneous products does not exceed €5, Farmaciasdirect will not send the product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
If you have received an order and any of the products are missing, you have 3 calendar days to complain about this incident.
CLAIM PROCEDURE IN CASE OF A MISSING ORDER:
1) You must contact us, within a maximum period of 3 calendar days, through our contact form and provide the following information:Order reference (consists of 9 capital letters).Indicate the product that has not arrived and the units.
2) Once the claim is received, and the documentation has been verified by the department ordered, we will proceed to ship the product/s, if applicable.
3) At the time the new shipment is picked up by the transport agency, you will receive an email with its tracking.
*In the event that, the amount of the missing products does not exceed €5, Farmaciasdirect will not send the product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
At Farmaciasdirect we accept payment by VISA, MASTERCARD, EURO6000, AMERICAN EXPRESS and DISCOVER cards. When making your payment at Farmaciasdirect you have complete security of the transaction through the BSCH (Banco Santander Central Hispano) and the guaranteed purchase system.
The customer's bank and card details do not pass through farmaciasdirect, but are processed directly by the BSCH banking entity. For your security, your bank may send you a code to your mobile phone to complete the payment.
You can make your purchase online through Bizum quickly and safely.
You just have to choose the “Pay with Bizum” option, indicate your phone number and validate the operation.
What should you take into account?
You must make sure that your bank has Bizum integrated.
In the following link you can check the list of banks that accept this payment method: https://bizum.es/activar-bizum/To use Bizum, you must have your bank's App downloaded, enter it and activate it.
Search the App for the option to send and receive money with Bizum and activate the service.
The process is quick and simple. Once you finish this process, you will obtain your 4-digit PIN code to make payments in online commerce.
As established in article 12 of Royal Decree 870/2013, of November 8, which regulates the distance sale to the public, through websites, of medicines for human use not subject to medical prescription, Farmaciasdirect will not accept returns of medications once they have been dispensed and delivered to the customer.
Exceptions:
Medications damaged by transport:
You have a period of 24 hours to send us the claim, following the same return procedure as in point 3 (Damaged product). /broken).
Medicines supplied in error:
You have a period of 7 calendar days to send us the claim, following the same procedure for returning the erroneous product. In these cases Farmaciasdirect will be in charge of collecting said products to subsequently proceed to their destruction.
You can return an order or product in the following cases: You receive an order and change your mind or it is not what you expected (although the product received matches the one purchased).
You want to cancel a confirmed order and it is already in a state of preparation or shipping when the incident is managed by our agents.
In this case, you must reject the package when the transport agency proceeds with its delivery.
Order or Product Withdrawal Request Procedure
1) You must contact us, within a maximum period of 14 calendar days from receipt of the order, through our contact form and provide the following information:Order reference (consists of 9 capital letters).
Product to be returned or indicate if it is a complete order.Product to be returned or indicate if it is the complete order.Photos of the product or order to be returned (Only if you have already received the order). Reason for return. According to article 103 of Law 3/2014, of March 27, you have a period of 14 calendar days from when you receive the order to request a return, unless one of the Exceptions to the right of withdrawal applies.
2) Once the return request has been received and the documentation has been checked by the department in charge, we will send a courier who will pick up the product in question.To The return must try to use the same box and packaging with which you received the product or, if this is not available, use any other type of packaging available, which guarantees that the product arrives in good condition at our facilities. You do not need to print any label, the carrier will provide it. Sealed products that cannot be returned for health protection or hygiene reasons should not have been unsealed.
3) When the product arrives at our facilities, the department corresponding will carry out a review of the product to be able to process the refund, deducting the amount corresponding to the collection costs and which will be borne by the customer.
*Exceptions to the right of withdrawal: The following products are not suitable for its return, except for defect or poor condition: Products that may deteriorate or expire quickly, such as, for example: food products in general (infant milk, baby food, food supplements, among others), for reasons of health protection, whether that quality control is lost. Sealed products that are not suitable for return for reasons of health protection or hygiene that have been unsealed after delivery.
Products that, after delivery and taking into account their nature, are have been inseparably mixed with other products.
Personalized products.
If you have received a product damaged or broken during transport, you have 24 hours to claim said incident.
CLAIM PROCEDURE FOR PRODUCTS DAMAGED OR BROKEN DURING TRANSPORT:
1) You must contact us, within a maximum period of 24 hours, through our contact form and provide the following information:Order reference (consists of 9 capital letters).
Product claimedAttach photos:
Of the box as it arrived, where the transport label with your information clearly appearsOf the box, once opened, where you can see the damaged product or products and its inner packaging and protections.
Photo of the damaged product, once out of the box. Once the claim is received, and the documentation has been verified by the department in charge, we will proceed to send the product/ s broken/s.
At the time the new shipment is picked up by the transport agency, you will receive an email with its tracking.*In the event that the amount of the damaged products does not exceed €5, Farmaciasdirect will not send the damaged product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
IMPORTANT
If you receive a package with apparent damage (open, with the box wrinkled, wet or broken), it is essential that the customer leaves a record of this on the delivery note itself, from the delivery person; without this, we will not be able to accept said claim.
Claim period:
24 hoursIf, on the other hand, you receive a package where the damage cannot be seen with the box closed, but when you open the package its contents are damaged (hidden damage), you have 24 hours to claim.
If you have received a defective, poor condition or wrong product, you have 3 calendar days to claim said incident.
CLAIM PROCEDURE FOR DEFECTIVE OR BAD CONDITION PRODUCTS
1) You must contact us, within a maximum period of 3 calendar days, through our contact form and provide the following information:Order reference (consists of 9 capital letters).Product claimed.
Attach photos: of the product received, as it arrived, where the defect indicated can be seen. In the case of antigen tests, you must send us a photo of the test result if it has failed or of the product if it is broken or in poor condition.
2) Once the claim has been received, and the documentation has been verified by the department in charge, and considered accepted, we will proceed to send the correct product.
3) At the time the new shipment is collected by the transport agency, it will arrive to you. an email with the tracking of this. When delivering the new shipment, the delivery person will request the products that arrived defective or in poor condition.
For the return, you must try to use the same box and packaging with which you received the product or, if you do not have it, use any Other types of packaging available, which guarantee that the product arrives in good condition at our facilities.
You do not need to print any label, the carrier will provide it. The product to be returned must be in perfect condition, unsealed, unmanipulated, keeping intact its original packaging and all its accessories, without stickers or adhesive tape on the product or its packaging.*In the event that, the amount of Defective or poor condition products do not exceed €5, Farmaciasdirect will not send the product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
If you have received a wrong product, you have 7 calendar days to claim said incident.
CLAIM PROCEDURE FOR WRONG PRODUCTS
1) You must contact us, within a maximum period of 7 calendar days, through our contact form and provide the following information :Order reference (consists of 9 capital letters).
Product claimed.Attach photos:Of the product received.Of the product received, where the National Code (CN) is visible, which consists of 6 numerical digits.Any other photo that helps us to check where the error is (expiration date, etc.).
2) Once the claim is received, and the documentation has been verified by the department in charge, and considered accepted, we will proceed to send the correct product.
3) At the time Once the new shipment is picked up by the transport agency, you will receive an email with its tracking.
When delivering the new shipment, the delivery person will request the products that arrived by mistake.
For the return, you must try to use the same box and packaging with which you received the product or, if you do not have it, use any other type of available packaging, which guarantees that the product arrives in good condition at our facilities.
You do not need to print any label, the carrier will provide it.
The product to be returned must be in perfect condition, unsealed, unmanipulated, keeping intact its original packaging and all its accessories, without stickers or adhesive tape on the product or packaging of this.
In the event that the amount of the erroneous products does not exceed €5, Farmaciasdirect will not send the product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
If you have received an order and any of the products are missing, you have 3 calendar days to complain about this incident through our contact form, providing the following information:
1) Order reference (consists of 9 capital letters).
Indicate product that you have not received. arrived and the units.
2) Once the claim is received, and the documentation has been verified by the department in charge, we will proceed to ship the product/s, if applicable.
3) At the time the new shipment is picked up by the transport agency , you will receive an email with the tracking of this.
*In the event that the amount of the missing products does not exceed €5, Farmaciasdirect will not send the product, but will issue a discount coupon for your next purchase for the corresponding amount of said products.
Zone 1
Belgium, Germany, France, Netherlands, Luxembourg - 9,99€
Zone 2
Bulgaria, Finland, Greece, Romania - 19,99€
Zone 3
Croatia, Estonia, Latvia, Lithuania, Sweden - 18,99€
Zone 4
Denmark, Hungary, Ireland, Poland, Slovakia, Slovenia - 13,99€
Zone 5
Austria, Czechia, Italy - 11,99€
