Consumers choose the best retailers of the year and Farmaciasdirect as the best online pharmacy

Spanish consumers voted across the different categories according to their level of satisfaction and shopping experience to award the 2023 retail prizes. The online pharmacy and parafarmacia Farmaciasdirect.es was overwhelmingly chosen as the "Best Online Retailer of the Year" at the annual gala where the "Best Retailer" awards are presented and which brings together the country's top retailers from different sectors such as fashion, food, hospitality and health. In the survey, which involved almost 30,000 users, aspects such as product variety, value for money and customer service are highlighted.Farmaciasdirect.es, leader in the pharmacy and parafarmacia categoryCustomers highlight the usability, product quality and the wide variety in the range, with more than 20,000 references across 12 categories including over-the-counter medicines, cosmetics, nutrition, baby and mum, optics, orthopaedics and veterinary care. During the award ceremony, Antonio Campos Garrido, CEO of the company expressed his thanks to consumers and the Farmaciasdirect.com team, to whom he dedicated this recognition. And he added: "Our focus is on the customer. Before the purchase, through personalised pharmaceutical advice; during the purchase, by informing them about the tracking and status of their order; and in the after-sales service, by learning from any mistakes that may have arisen during this process and offering the best service." Another reason why Farmaciasdirect.es stands out is for leading the digitalisation of a sector as traditional as pharmacy, bringing the service of the physical pharmacy to the online channel through advice from expert pharmacists in different categories. In addition to the resources invested in innovation, technological development and customer loyalty across all its channels, this makes this pharmacy and parafarmacia recognised as the Best Online Retailer of the Year.